Accessibility Statement
Last updated: January 1, 2025
Our Commitment to Accessibility
At Serenity Mental Health, we believe that mental health care should be accessible to everyone. We are committed to ensuring that our website, services, and facilities are accessible to people with disabilities.
We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level. These guidelines explain how to make web content more accessible for people with disabilities, and are the internationally recognized standard for web accessibility.
Accessibility is an ongoing effort, and we continually work to improve the accessibility of our digital services and physical spaces.
Accessibility Features
Visual Accessibility
- High contrast text and backgrounds
- Resizable text without loss of functionality
- Alternative text for images
- Clear, consistent navigation
- No content that flashes more than 3 times per second
Auditory Accessibility
- Transcripts for audio content
- Captions for video content
- Visual indicators for audio alerts
- No audio that plays automatically
Motor Accessibility
- Full keyboard navigation support
- No time-limited interactions
- Large clickable areas
- Skip navigation links
- No interactions requiring precise movements
Technical Accessibility
- Compatible with screen readers
- Proper heading structure
- ARIA labels where appropriate
- Form fields with clear labels
- Error messages that identify issues clearly
Physical Accessibility
Our office locations are designed to be accessible to individuals with mobility impairments:
- Wheelchair accessible entrances and pathways
- Accessible restrooms on all floors
- Elevator access to all office floors
- Accessible parking spaces near building entrances
- Service animals welcome in all areas
Communication Accommodations
We offer various accommodations to support effective communication:
- Sign language interpretation services (with advance notice)
- Written materials available in large print upon request
- TTY/TDD services available
- Video relay services compatible with our telehealth platform
- Translation services for non-English speakers
Assistive Technology Compatibility
Our website is designed to be compatible with common assistive technologies, including:
Screen Readers
JAWS, NVDA, VoiceOver, TalkBack
Voice Recognition
Dragon NaturallySpeaking, Voice Control
Screen Magnification
ZoomText, Windows Magnifier, macOS Zoom
Alternative Input
Switch devices, eye tracking, keyboard only
Known Limitations
While we strive for full accessibility, some areas of our website may have limitations:
- Some older PDF documents may not be fully accessible. Contact us for accessible alternatives.
- Third-party content or embedded widgets may have varying levels of accessibility.
- Some interactive features may have limited screen reader support. We are working to improve these.
We are committed to addressing these limitations and continuously improving our accessibility.
Need Accessibility Assistance?
If you encounter any accessibility barriers or need assistance, please contact us. We are committed to making our services accessible to you.
Call Us
(555) 123-4567
TTY: (555) 123-4568
Email Us
accessibility@serenitymentalhealth.com
Please describe the issue you encountered, the page or feature affected, and your preferred format for a response.