Privacy Policy

Introduction

At Serenity Mental Health ("we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in any way.

Please read this Privacy Policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Schedule an appointment or consultation
• Fill out intake forms or questionnaires
• Contact us via phone, email, or our website
• Create a patient portal account
• Subscribe to our newsletter

This information may include your name, email address, phone number, date of birth, address, insurance information, emergency contacts, and health-related information necessary for treatment.

Protected Health Information (PHI)

As a healthcare provider, we collect and maintain Protected Health Information as defined by HIPAA. This includes medical records, treatment notes, diagnosis information, and other health-related data. Please see our HIPAA Notice of Privacy Practices for detailed information about how we handle PHI.

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information
• Pages visited and time spent
• Referring website
• Cookies and similar technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Schedule and manage appointments
• Process payments and insurance claims
• Communicate with you about your care
• Send appointment reminders
• Respond to your inquiries
• Comply with legal obligations
• Improve our website and user experience

Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

• With your consent: When you give us permission to share information with other healthcare providers or third parties
• For treatment: With other healthcare professionals involved in your care
• For payment: With insurance companies to process claims
• As required by law: When legally obligated to disclose information
• Service providers: With vendors who help us operate our practice (under strict confidentiality agreements)

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (with limitations)
• Opt out of marketing communications
• Request a copy of your medical records
• File a complaint if you believe your privacy rights have been violated

Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any website you visit.

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: